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MANAGED SERVICES

You manage your business. We manage your infrastructure.

We know you are experts in your core business function. But, we also see you diluting your expertise in allocating resources and time in other support areas like IT Support services. As enterprises fighting to capture every inch of market share, it is essential that you concentrate on what you are best known for. Now do away with splitting resources and time between your principal business activities and your IT support.

We at OpenSky Technology Solutions, consider Managed Services as our core business operations and we are experts at that. Our talented pool of engineers are here to lighten your load of day-to-day IT operations and agonizing technology issues. As a managed service provider, we take end-to-end accountability and ownership and help you with the business of doing your business.

CLOUD MANAGED SERVICES

  • Azure Billing Services for your Azure Environment
  • 24/7 Monitoring Platform using Metrics & Alerts
  • Monitoring Metrics: CPU Utilization, Disk Read Ops, Disk Write Ops, Disk Read Bytes, Disk Write Bytes, Network In, Network Out, Alerts
  • Threshold based alerting through Monitoring Platform
  • Infra Build: VM Provisioning, Configuration, Azure Network configuration
  • Workload Resizing
  • Support Client on Issues related to infrastructure availability and on maintenance activities related to the infrastructure
  • In the advent of any major Infrastructure outage, OpenSky coordinates with the Microsoft support team to fix the issue. OpenSky will be the SPOC for Customer
  • Monitoring Setup & Backup schedule setup
  • Architecture Benchmark: High Availability, Security, Scalability, Maintainability, Cost effectiveness
  • Analyzing and validating the events, sending responses and regular updates on the action performed to customer, based on support plan till resolution
  • Follow escalation and ticket closure procedures
  • Record, resolve and close reported incidents
  • Software Installations
  • Data Migration
  • API Monitoring
  • Cloud Solution & Architecture consulting
  • Application Management & Support
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